Brand new account frozen!!!!

<p>I opened a new Nedbank business account on 19/4/2017. Obviously I had to furnish quite a few documents as per FICA requirements , and my account was opened.</p> <p> </p> <p>When my ATM card was ready to be collected I had to once again supply them with the very same docs. I found it a bit strange but as I had the documents with me I again supp**** them.</p> <p> </p> <p>Approxamately a month ago I received a call from Nedbank, the person notified me that my FICA docs was outstanding. I explained to her that it was impossible as they could not open an account without it. The Nedbank employee agreed and said that she would ask the branch (Nedbank Mall@Carnival) to forward the documents.</p> <p> </p> <p>I did not receive any new correspondence from Nedbank untill yesterday. As it was the last day of the month I wanted to do some payments. Great was my surprise to discover that Nedbank just froze my account. No SMS no email no telephone call. ZILTS!!!!!</p> <p> </p> <p>I contacted the Nedbank FICA call centre at approxamatelt 12:00 and he first told me that I need to go to the bank and........before he finished his sentence I told him I need to nothing. He the looked on the system and said that the DOCS was submitted on 21/4/2017. Apologized and said that the account will be "unfrozen" within a hour.</p> <p>2 Hours later I again phoned the call centre. After another agent told me that I need to......I asked to speak to a superiour. After waiting 20 minutes for him he told me the same thing, called me a **** for saying that the previous guy promised me that the problem will be fixed, told me in a very condecending manner what documents I need to bring in etc.</p> <p>He also told me that there is no possibilities to see whom I spoke to before as I failed to get a reference number. I asked him to listen to the conversation, after he said that he would I asked for a reference number for this call. He said that the first person I spoke to will provide ne with the reference number.</p> <p>After a telephone silence of 15 minutes I discontinued the call.</p> <p> </p> <p>I then proceeded to the branch at Carnival Mall to close my account.</p> <p> </p> <p>After waiting another 20 minutes I was told that they cannot close the account as they do not have a business banker in the branch. (Strange as I opened my account there 3 months ago). I did receice the very helpful advice that I shoul just go and draw all my funds. It would have been a super plan.....except that my account is frozen.</p> <p>Can anybody help me to just close this account and take my money? I would like to just walk away from this mess.</p> <p>Alternatively I would have to report Nedbank to the FIC as they allowed me to open an account without any documentation and I managed to launder billions of Rand.</p>