Brand nee client having worst experience!!! I need my bank card!!!

I am a new client and having the worst service experience. I opened a nee account twice. The first time was a platinum account in may 2021. I was awaiting communication to collect my card but it never happened. After a while i called to find out and was advised they SMSd me to collect and i never did, only to find out the agent captured my cell number incorrectly so I didn’t get the notification then they closed the account.

Because i moved my bond from standard bank to nedbank i had to open this account so I opened another one. I asked the lady to correct my cell number coz it had 1 digit missing so she said i have to go to a branch to update. So it becomes my responsibility to correct the agents mistake.

I go to the bank a month later to collect my card after getting a call and was advised its ready to collect. I went to the bank to collect my card and was told this new agent sent my bank card to Gauteng instead of Cape Town where i live and am from.

The branch said they cant help me and i must call the call center to arrange for them to send my card down as i will be charged for a new card if they request one. I called the call center and the agent said the teller doesn’t know what she is talking about and they had to give me a temp card and request one coz if they courier down my card i will be charged. Nobody is helping sorting out my card, i have to pay to get a card and why? Their agents are inadequate and constantly making mistakes and i the customer must pay.

They switched my debit orders and i still dont have a card. How am I supposed to use an account with a blady card? Can someone please help me? The last person i spoke to said she would sort out my card, i emailed her to follow up and no response.

I need this card nedbank or switch my debits and everything back to my old bank please! Your service is pathetic!