Boss is not accessible to Clients!

Due to an earlier complaint & the fact that It had not been resolved, I asked the branch manager of the Hartbee****rt Branch, Mpho, for her National Managers phone number so I could escalate my complaint. She told me she does not have his number. I asked her to call her Regional Manager & ask him for the number. Her & the Regional Manager both refused to give me the number prohibiting me from escalating my complaint. Now either these two managers were just being difficult toward me for some reason, or they were both trying to cover their backs, or the company has a policy in which customers are not allowed to escalate complaints to top management because top management is too special to have to deal with their lowly customers that pay their salaries. Not sure, but maybe by exposing them a little i might be able to get to the bottom of it.