1 reviews | Active since Jan 2016

12 Apr 2016, 02:04

Border Letter

<br> After several emails and telephone calls requesting a border letter for business purposes and supplying back up documents as requested from the insurance company I receive no letter from Nedbank finance MFC. Resulting in delaying my trip and incurring additional costs not to mention the headache in changing appointments. Had to use alternative vehicle.<br> <br> I have been a client of Nedbank over 30 years. Shocking to say the least about the service.<br>

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Replies (1)
Nedbank
Nedbank's reply14 Apr 2016, 13:00
Official
Hello LicinioDM,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards
Client Experience Team