bond that was declined

I would like to compliments the following staff at Nedbank branches Rajah and Casandra. My bond was declined after the bond originator apl**** on my behalf I logged the complain with hello peter it took few minutes Rajah call me from Executive Support in Durban to assist me on this matter,he was very helpfully because my bond was declined by my bank that I thought I have relationship . He went through all the process negotiating better interest rate although it was not easy for him because they didn't give me interest that I was looking for but at the end of the day it was dropped from 14.75 to 14.25 . I was still not satisfied I contact my branch I spoke to Casandra who was very helpful as well she want me to start application with them but because I was so tired with this story I decided to leave it as it is , I think if bond originator didn't app**** on my behalf I could have been getting better interest rate from my branch but its fine . I will keep it like that and try again prior registration.Thanks Casandra it shows that you care for your client and you don't want to loose us, to you Rajah keep it up the good work that you are doing I really appreciate it .Thanks