Bond repayment arrangements

<p>Im very disappointed in the service im receiving from NEdbank. We are having some issues with our Bond and we are trying to make arragements to settle the arrears but we are not finding any joy. The person that called us is constantly not available to assist us and i have to always be leaving messages but still no response. I understand that its a Bank and they are always busy but i mean we dont want to lose our home either but now we are being treated like slump dogs. My mother was called and the lady was so rude to her and i find that extremely disrespectful because she was not give an opportunity to even make the releven arragements. we were asked to send documents but when trying to do so we are told to leave a message. How are we supposed to resolve this matter if we not receiving the correct service. Im higly disappointed and disgusted</p>