Bond payment not reflecting appalling service from Nedbank

I made a payment into our Nedbank home‑loan account on 3 February 2026. Today is 13 March 2026, and the funds are still not reflecting on the bond account. I visited the branch to resolve the issue. The consultant was unfriendly and simply handed me a piece of paper with a phone number, telling me that I must call. I explained that calling these numbers results in extremely long holding times and asked her to call on my behalf. She refused and repeated that I must call myself as they don’t have phones

This is unacceptable service. I have paid money into my bond account more than a month ago, and Nedbank has not allocated the funds, nor provided any assistance at branch level. I need this matter resolved urgently and require confirmation of: Where my payment is Why it has not been allocated for over a month Why branch staff refuse to assist customers with internal queries. I banked with this institution years ago and now recall why i moved banks - their staff need training but we all know this has become systemic

I expect immediate feedback and a resolution.