Bond incorrectly registered as Small Busines

I would just like to express my disgust and dissatisfaction in Nedbank.I requested a rate reduction & an application form was completed by a Tasneem at the Westgate Mall branch and later forwarded to Mutualpark to finalize as Westgate was not able to assist with Small Business bonds which is also when it was discovered that my bond was incorrectly registered under Small Business. Yolanda,Mutualpark branch manager then promised to have this rectified on 03.7.2015 (ref's: *** & ***) and to date I have had no confirmation that this was done despite my numerous follow up emails.It is my understanding that this also affects the rate I am charged and was informed that it would be best to apply for reduction once the bond is correctly registered.I've also been told by Sandra at Mutualpark that the reason for the registration type is because it is a joint bond which is utter nonsense! I really feel done in & as a loyal customer with 4 accounts including our bond, between my wife and I, I feel my bank is a bank for business owners & corporates and NOT for the people.A simple query/request is STILL NOT resolved months down the line and no one is attempting to resolve this matter!