Bond double debited in December 2025

Got debited twice in December for my bond. First one went off 20th and second one on Christmas morning. Managed to contact the call centre on the 26th December. Apparently an email was sent and a reference given to me regarding the 2nd debit going off and a refund to be done. Been nearly two weeks now and money is still nowhere to be seen.

Each contact centre person I speak to has a different story and some sound as if they shouldn’t work in a call centre as they don’t know what they talking about. Got through to someone today after being hung up on twice before as soon as I gave them my reference. Person I spoke with told me as the bond is in my partner and I’s names we now need to write a letter stating that we would like to request a refund. Why didn’t they tell me this nearly two weeks ago!

First they stuff up double debiting me then they give me the run around. What happens if my debit orders go off and I don’t have enough cash in my account and in turn stuffs up my credit score! Utterly useless