1 reviews | Active since Aug 2015
BOND APPLICATION
In the month of July I app**** for a bond within the group and my application was approved subject to Valuation report which was later finalised and was just up to me to accept the offer or not. I decided not to accept what they offered me but instead decided to look for a bigger house which I found and app**** for it.<br> I was shocked to get a decline on the recent application. the first application I withdrew and got confirmation from Nedbank that my first approval was not Taken Up. what surprises me most is it seems as if the decision makers are not consistent and they are not giving me reasons why they've decided to decline my application. I spoke to one of the Regional Managers (Erica Venter) who promised to take the application direct to credit because there was an approval on the system already which I also send them as proof, but still she came back to me with same reason - Decline.My view is people within this team are either assessing deals/Applications through emotions or they are just clueless about Credit requirements/acts. it might also be because they are too old to accept the situations or they are just not into taking the group forward.
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Kind regards
Client Experience Team
Best regards,
Thank you for raising your concerns with us. We are looking into your complaint and appreciate your patience in this regard.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
Best regards,
