Bond account is a mess

My wife and I have had the best experience with Nedbank during the bond application process.<br> Now that everything is approved, we having the WORST EXPERINCE EVER. all NEDBANK wants to do is debit money from our accounts.<br> <br> 1. NO ONE from Nedbank advised us when our first debit order would go through. <br> <br> 2. We were offered a better interest rate for the bond of 8.90%. our repayments have not been adjusted and Nedbank is debit at 11.5% interest<br> <br> 3.Nedbank is debiting our home insurance twice. One debit order goes of my account separately and the order debit order goes of with the bond instalment. <br> <br> 4. We have asked for our accounts to be moved from Mpho based in Durban to the Sandton city branch. We were told it takes 48hours to a week, its been 3 full weeks and nothing has been done. <br> <br> Now our bond account is in arrears because of people not doing they jobs. From personal banking, to Home loans divison to insurance policy division...<br> <br> WE ARE SERIOUSLY NOT HAPPY WITH THIS MESS AND ITS NOT ACCEPTABLE. <br> SOMEONE AT HIGH MANAGEMENT LEVEL HAS TO SEE THAT THIS IS FIXED.