BOGUS VALUES (Integrity/Respect/Accountability/Client-driven)

I opened a savings account via the Nedbank banking app end of February 2025, when I tried to withdraw in June I needed to go to the branch. I went to their branch in Mall of Africa the guy who assisted me said the account was linked to an old stokvel account I was part of. He was going to send an email to the investment department & get back to me. He never got back to me to this day (25/11/2025). Seeing the poor service received from that branch 22 October 2025 I went to Eastgate explained the whole thing, they checked and confirmed the stokvel and I told them it's been years since that stokvel was used why are they not able to see on their side that it is dormant? The guy who was helping said he will send an email to the legal department which he did & forwarded me a copy. I did a follow up with him on the 27th Oct he said there was no update, on 30th I sent him an email again to which he said there was "little progress" no detail. And since then there was no further feedback I called Nedbank call centre on Friday 14/11/2025 trying to connect with him (according to the lady he said they can put the call through him, but he never gave them his extension). I sent a follow up email on 20/11/2025 I have not received a response. This has been frustrating to me because going to the branch seems fruitless as they have to escalate the query to other departments and no one has bothered to fix the problem. Nedbank does not care about