Blocking of my account with NO notifcation!

<p>I was greatly disappointed in the service I received from Nedbank.</p> <p>Today I went to swipe my card for a transaction only to be told it has been declined. After a few tries, i obviously gave up EMBARRASED! I then went online to check my balance and as expected, it was all in order. I tried to buy airtime online and the transaction failed.</p> <p> <br />Afte contacting your Call Centre, they informed me that my account has been blocked due to FICA. I was shocked to hear this. They informed I should have received an sms to inform me about this 3 weeks ago. </p> <p>Never had i recieved this sms. I asked them to check that the sms was sent to my number, which they couldnt do because apparently your office who sends the sms's sits in Durban and they do not take calls!! Seriously? All i got was a generic apology to say sorry for the inconvenience.</p> <p>And to top it all off, the IVR that plays while holding says that Nedbank will never block your account without notifying you beforehand.. check your facts, because that is exactly what you did!</p> <p>From someone that works for a financial services company, I understand the important of FICA, but to block my account without notification is UNACCEPTABLE!</p> <p>I expect to be contacted by someone who can actually assist me and give me answers... Now i need to rush around to my bank to get this sorted, before my debit orders go off at the end of the month.</p> <p>What are you going to do to compensate me for this!</p>