RH
Romy H

1 reviews | Active since Dec 2013

01 Aug 2015, 07:50

blocked my account on pay day!?

firstly i would like to say thank you to Nedbank for sorting out my ***** case so efficiently. I was truelly impressed by the service. But i have another issue now. Nedbank did not warn me that I needed to Fica my account and they have blocked it ON PAY DAY. I have acounts to pay, a car that needs petrol and need to feed myself. How can this be remotely fair? block my account for 7 - 10 days without prior warning, not an sms or even an email. Nevertheless, iv been into the nearest branch, filled in all the necessary paperwork etc to lift the ban. I need it done promptly as i have accounts and things to pay that were due yesterday. very selfish, imagine i was not a student and had children to feed and bills to pay. its time to investigate another bank.

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Replies (1)
Nedbank
Nedbank's reply01 Aug 2015, 08:32
Official
Hello raheath,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team