Blocked incorrect card with no resolution to the matter 6 days in the query

My experience with Nedbank staff in the Campus Square branch and via the call center has been terrible. Nedbank has blocked my business card instead of my personal card. A week into the query and still have not received feedback. All call center agents have claimed that they will revert to me and no one has. My systems may be deactivated tomorrow because of Nedbanks inability to offer proper honest and efficient service and this will inconvenience clients depending on these systems. A week into this query, I keep following up and all I keep hearing is apologies with no resolution to the matter, it is frustrating. This is the 2nd time this banks staff members mess up the banking experience for my company.

I am not calling for anyone to get fired just fix issues or cancel our services so that we may find get assistance from another bank.