Blocked account and horrible service from Nedbank

I am highly frustrated with Nedbank at this moment. My account and card has been blocked due to FICA documents not on file or not that I never submitted it. The problem is how can I open the account in the first place if I never submitted these documents.When I app**** for this account all these documents were sent in! I also had to phone and ask what is going on because Nedbank never informed me. I used the card on Thursday, but now it is a problem! Since I opened the account in November, I have emailed 3 complaints with Nedbank. First I phoned Nedbank for 2 weeks to follow-up on the account approval. Secondly they never dispatched my card for a month, after I phoned every week to follow up where the card is, the last complaint was amount the linking of the account, my online banking was blocked and nobody could tell me why. My account was reset and everything was working fine for about 2 weeks, but now I have this problem! I was now told by the call centre consultant that I should go to the branch to submit these documents, because they don't accept this via e-mail. I don't care going into the branch, but the service I am receiving is shocking!!! Nothing is working and I constantly have to phone to correct something!!

The one thing I can say is that the service agents are always very helpful, and try and do what they can, but this does not condemn this type of service I am receiving.