Blocked account and facilities

I recently provided Nedbank with new FICA documents as was requested and received confirmation that all was in order. Notwithstanding restrictions were SUBSEQUENTLY incorrectly placed on my account (the error repeatedly acknowledged by Nedbank) as well as on ALL my credit cards, garage and debit cards, with all supplementary cards held by my wife simialrly blocked. I was unable to use any of my banking facilities, cards etc nor was my wife, on Saturday 23rd December, a day on which we needed to make a host of purchases. I also could not make any money transfers to my wife as my internet banking facility was also blocked. Both my wife and I were put in highly embarrasing situations repeatedly, and were unable to make various Xmas related purchases. Essentially all transacting was blocked!! This was again the case on Tue 26th and despite Nedbank's assurances that this had been TOTALLY resolved on Wed 27th, we were again unable to use any of the credit cards today, Thu 28th. Despite assurances that all restrictions/blockings had been lifted, all credit cards remain blocked, this despite apologies for the original error having been received from Nedbank Private Wealth of which i have been a client for over 15 years! The whole episode has been and remains despicable.