Blame/buck pass culture without accountability ZERO customer service

Client of 22 years, with 3 companies with Nedbank. 27 Jan 2021 emailed personal banker about over draft and credit card on our one company. 2 months later nothing. Escilated it to manager and nothing. Took it to regional manager Jordaan who only setup a meeting after i reported it to customer service. NOTHING since. 3 weeks since the call where Jordaan was more focused on covering @ss and making a sale than customer service and explaining why the personal bankers did not even know my company names, let alone what we do and WORSE (the unforgivable one) what accounts we had with nedbank. A client with R400 000 cash in its account Nedbank does not want their business.

Sadly Other banks have stepped up and I go where I am looked after.