SX
Sifiso X

1 reviews | Active since Feb 2018

11 Feb 2018, 14:40

Blacklisted because Nedbank Employee Tries to Commit ***** with my details

I went to a nedbank branch where I tried to apply for a loan. The amount they were offering me wasn't enough so I walked away from the deal. Only when I try to go to Capitec the bank I bank with I am told that I have a ***** alert. I contact the South African ***** Prevention Services and they tell me to contact Nedbank. I went straight to the branch that I tried to apply for a loan with and was told that the person who was assisting me just left his job and no one knows of his whereabouts. I have submitted all sorts of documents to Nedvank upon their request but only to be told by the lady hanfling my case that she will not clear my name when its obvious that it was their former employee who was commiting ***** noww i am stuck with this problem and I cannot apply for vehicle finance. I will not rest till my name is clear. I have been taking care of my credit profile only to be abused by bank officials.

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Replies (2)
SX
Sifiso X's update11 Feb 2018, 16:43
Reviewer Update
I will appreciate your prompt response as it has been months of me cooperating with Nedbank providing all necessary documents but no results. Also note that I have opened a case with the ombudsman on the 4th December 2017 and still no response from Nedbank. All I got was one call tell me that they are investigating. More than 6 months if investigation but no results. I have a great credit profile why would I commit *****? Feel free to check my ITC.
Nedbank
Nedbank's reply12 Feb 2018, 07:48
Official

Dear Sifiso

Please note that if you have already raised a complaint with the banking ombudsman then you need to await feedback from the banking ombudsman.

Regards

Client Experience Team