billing on my account

1. i signed a debit order for the 20th monthly and i got debitted on the 19/06/2015 and my debit orders returned- i need this fixed on my credit record and proof that it has been done.<br> 2. i called them regarding a missed payment in March for them to take R500 monthly and that didnt happen, instead they double the payments, even now in June they debited me 3 times and one debit order returned.<br> i was very irritated byt this incident and when i send an e-mail no one assisted instead i get 50 calls a day from this number *** then they drop the phone. <br> i dont need calls regarding this instance i want 3 things to happen.<br> 1. unpaid debit orders cleared on my credit record.<br> 2. my debit order moved to the 23rd of every month<br> 3. a debit order be installed for R3000 monthly to cover the arrears. <br> <br> i am very dissapointed with this service and 100 calls a day with no meaning.