Billing my account and not allocating the payment

I called Nedbank and spoke to a call centre consultant who transferred m without telling me who and where he's transferring me too. I then spoke to a call centre consultant by the name of lebogang molete who really needs to go back to your training department to be taught how to speak to customers.<br> <br> Nedbank debited my account on the 11/01/2016 with the amount of R1830.00and to date the money is not allocated to my account 11 days later. Lebogang did not listen to me and gave me attitude and constantly spoke over me while I was trying to understand what the issue was and when it will be fixed. I need to understand is she the customer or me???? this is disgusting service and coming from call centres I would have dismissed someone with such horrible customer services and stinking attitude. She then told me she's in charge when I asked to speak to her manager or superior. To think I almost moved my accounts to Nedbank thank God I did not!!!!!<br> I need my money allocated ASAP because the bank is charging me negative interest while you'll are sitting with my money I'm sure the ombudsman would love a query of that sort. <br>