billing

I am so irritated honestly, i contacted Nedbank a few times as my bank account has been hacked and someone had been taking money from my account and accessed my online banking. I phoned nedbank to state this as a debit order went off but was taken because someone had been on my online banking.. I called nedbank to change banking details for the debit order but no9 luck , i keep on being transferred from one person to the next wasting my air time and still did not speak to the right person. I just wanted to sort out one thing with them and no luck, i want this to be sorted asap