Biggest ****mers!!!

Nedbank is finding ways to milk us money blindly!! So I lost my card and went on to the app to request for a replacement card. There were 2 options available for me (to collect by branch or have it delivered to my house). My husband actively uses nedbank also so i asked if he knows what they charge when they deliver to your door, he said he wasn’t aware but sure before the order is finalised it would show charged amounts for the 2 different options. So I selected deliver to my house cause I wanted to see what it would say the charge is, but it submitted the order without any warning of fees or charges to expect. So we assumed with my husband it’s free cause why would they charge you amounts that were never disclosed to you. To my surprise they charged R169 after the card was delivered. What kind of a **** is that? Even all shopping apps from different stores, they always show you the fees associated with the options they give you (e.g click and collect is R35, delivery is R100) and I mean those are disclosed clearly before checkout. What kind of service providers is nedbank to do what they do? Please reverse your charged delivery fee! I’m not going to accept that! It wouldn’t have hurt me to go collect at the branch but since there was no fee disclosed I thought there’s no charge involved at all.