Big promises, shocking service

<p>I have recently picked up insurance charges on my AMEX account and called in and queried them I also requested that these be reversed and the insurance cancelled immediately. The teleconsultant assured me that she would escalate the query and assured me that the service was cancelled. This was not the case and Nedbank has charged me for the same service on my last statement.</p> <p>I have send out numerous emails asking for assistance and the only reply that I get is the automated response as below. I have also emailed the consultant who I initially spoke to, but she too doesn’t respond to emails.</p> <p>This kind of service from a bank is not acceptable!!</p> <p> </p> <p>AUTOMATIC REPLY</p> <p> </p> <p>We acknowledge receipt of your email. </p> <p>We are experiencing high email volumes and we will make every effort to respond to your</p> <p>email as soon as possible.</p> <p>Our turnaround times for the following services are listed below:</p> <p>Turnaround Times:</p> <p> Service required Working Days</p> <p>Alterations 4</p> <p>Cancellations 5</p> <p>General enquiries 5</p> <p>Maturities 7</p> <p>Policy loans 10</p> <p>Policy values 7</p> <p>Quotations 3</p> <p>Refunds 5</p> <p>Reinstatement 4</p> <p>Reprint of policy documents 3</p> <p>Surrender (Part or Full) 10</p> <p> </p>