NH
Nikki H
1 reviews | Active since Mar 2009
23 Feb 2016, 11:33
Big fail. 5 months after signing no delivery
Nedbank ecommerce (IVERI) - big FAIL. <br> <br> In September 2015 I signed up for IVERI, Nedbank's ecommerce product. We were ready to go live yesterday with payment page coded on website etc and then I get told IVERI had not sent the payment gateway the term inal ID since September 2015!<br> <br> Schalk was in charge of signing us up and notifying IVERI. <br> <br> We have a customer in Ghana wishing to pay by card. We're disgusted at Nedbank's poor service. It's damaging to business! If it takes them 5 months without results how long will it take them now?
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Nedbank's replyOfficial
23 Feb 2016, 12:18Hello timeout,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Nedbank's reply23 Feb 2016, 12:18
Official
Hello timeout,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team