beyond terrible services to all clients

<p>I'm currently waiting for more than an hour just to collect a card. I look around and I realised 100 percent of clients are if Black Group and it came to my realisation how far we still have to beg of ensure just to get service as a client from a branch that service almost only Black Group. So sad. For card collections there are only 8 clients but I can see that I will be waiting way beyond closing time. And you go to The Glen where a greater population of services clients are white, people don't want for more than 90 seconds. I'm beyond disbelief of the factual racial realisation that staffing Southgate branch on a weekend does not matter as the serviced population does not matter as well. Above all, the staff was not concerned of showing any when seeing more than 100 people were sitting or standing waitig for service.</p> <p> </p>