Beyond Pathetic Service

Bunch of useless a@@&%*$@. Let me tell you why. My mum passedbaway in August 2024. She had an investment with them. My sister being the executor went to arrange access to these funds. On the 23 November 2024 she went from Nedbank Phoeenix Plaza, Conubia and eventually Gateway hoping they would be able to assist her. Eventually they asked for the documents which she gave to Tinyiko Ntuli on the 27 November 2024. They told her that they funds were in a 32 day account and if she accesses the funds before 32 days she will be charged a penalty. If these i@&^%/#s knew any better the bank cannot charge penalty in the event of the account holder passing away or in cases of emergencies. But anyway they gave my sister a long story that they need to send the documents to deceased estate and being the festive season their employees will be on leave really so if somebody passes on then their staff is on leave when it comes to funeral payout then what! My sister did not hear anything from them and visited them again on the 11th January 2025 and she was told by Portia Ngubanw that they don't have feedback for her and that she will follow up and send an email to my sister. On the 15th January my sister she gets an email from a Portia Ngubane just with the account information of my late mum which we are aware of nothing about the funds being released to my sister.

This matter will be on other social media platforms and to the ombudsman.