Beyond pathetic service.
<p>I was told that the debit would still have to go off the old account but from the 30th of May it would come off the new account.<br /> <br />This however has not been done as dirrected by your staff.<br /> <br />The debit still came off the old account as noted and then on the 6th of May a second debit came off the new account. Meaning i was double debited by you for my bond. Would you be able to put me in contact with the person that could rectify this for me?<br /> <br />This is a matter of urgency. Also i would like the phone call recording supp**** to me on this matter.</p> <p>-----</p> <p>to be told that a refund will be done. That was 3 weeks ago an countless amount of contact to Nedbank without a single response from them. </p> <p> </p> <p>This is the only account with you and it will be moved away shortly!</p>
Dear Alex.
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Alex.
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Thank you for the response however I still have not had any contact from your staff. Please keep all contact on email. So I have all communications on record.
Thank you for the response however I still have not had any contact from your staff. Please keep all contact on email. So I have all communications on record.
So now it's over a month and I still have not gotten my refund nor any answers to my issues. The person I have now been put in contact with would rather argue and defend herself and the company than actually stick to one story and resolve the issue. I have not received my refund nor the recording of my call that I have requested 8 times now in writing. It is a blatant disregard to client rights.
It it has now gotten to the stage where I will be moving all my accounts and my bond from Nedbank.
So from here on out. We go to the ombudsman as Nedbank will never listen to you as an client they would rather go against ever ethical and legal factor to get their way and their staff follow this mentality
So now it's over a month and I still have not gotten my refund nor any answers to my issues. The person I have now been put in contact with would rather argue and defend herself and the company than actually stick to one story and resolve the issue. I have not received my refund nor the recording of my call that I have requested 8 times now in writing. It is a blatant disregard to client rights.
It it has now gotten to the stage where I will be moving all my accounts and my bond from Nedbank.
So from here on out. We go to the ombudsman as Nedbank will never listen to you as an client they would rather go against ever ethical and legal factor to get their way and their staff follow this mentality