Beyond pathetic customer service

<p>Worst ever customer service from Amanda Schreuder Consultant Specialised Claims / MFC. She is my policy handler and therefore no one on the helpdesk can help me as the case is allocated to her only, I've been trying to get hold of her since Monday 23/01/2017 but never got through because she puts my calls on hold for more than 30 minutes and then she hangs up. I've tried sending multiple emails as well but up until now she has never responded back to me.</p> <p>Her contact details:<br />Amanda Schreuder Consultant Specialised Claims / MFC, a division of Nedbank Building 1 Second Floor 6E Herman and Corobrick Road Edenvale1609 South Africa t +27 (0)11 ********** f +27 (0)11 ********** @ ********** /><br />Am I that less important of a client that she doesn't reply to my calls/ emails for over 2 weeks?</p>