Beyond disgusted

Someone sent me imali payment yesterday. When I get to the Atm I find that the pin has expired and I request a new one. After a while of waiting I still did not get it. I request again up to 3 times. Finally I called your call centre and spoke to Mlungisi who put me on mute and never returned to me. After 5 min of being in mute I hung up and called again. I spoke to another guy who when I escalated the and asked for his name he also put me on mute. I called again and spoke to Letícia who when I escalated pretended not to hear me. I had to call again and spoke to Annalyn who informed me there's nothing that can be done. I'm standing for over 2 hours in the blistering sun at your ATM. And to make things worse iv missed a business call while I was on the line with you *********** agents and iv missed out on a R5000 deal that needed to go through at that moment.... I'm beyond ****ed at nedbank for this inconvenience... I'm so disgusted and il make sure that I spread the word. Thank heavens I don't bank with you... I wonder what your customers are going through with this lack of professionalism and incompetence... Sies