Beyond disappointed

I took out Insurance for Rims and Tyres about a year ago with Nedbank, the consultant was just happy to close the sale and did not bother to highlight all the important details. My premiums were always up to date , never gave them stress.

On the 2nd of December while I went to drop a present for a friend in Alexandra around 7-8pm I hit a pothole, luckily I was next to the Engen Garage next to the Alex Mall as I wanted to pour petrol. When I arrived I was told of 3 options to leave my car at the Garage(In Alex) or to Tow it to my house for close to R3000 or they could call some guys who work next to the garage to put a second hand Tyre for me to get home since the Nedbank Rims and Tyre insurance does not operate on weekends .I opted to rather have a second hand Tyre put in the car and handle everything on Monday, the guys came and changed the Tyre , I went inside the garage and withdrew R300 at an Absa ATM even though I bank with Nedbank, I was in a desperate situation and was starting to become nervous.I just wanted to see myself home.

Monday when I called the insurance department they said I must go to any Tiger Wheels and Tyres which I went to , the one in Cresta then when I got there I was told they need the damaged Tyre for inspection purposes which I didn't have and the gentleman advised me he unfortunately can't assist as he will lose his job . USED MY PETROL TO GO FROM CRESTA TO ALEX to go get my damaged Tyre , only to get there and the guy that helped me refused to give me my Tyre claiming he left it at that garage and when I went to Engen they told me that people don't leave any items there so I must go back to that guy. Which I did and he claimed it could have been thrown in the bushes as it was damaged , they don't keep damaged Tyres. I went into those bushes to search and found nothing , then went back to him .He was rude and giving me attitude, told me maybe the boys took it and sold it for R4 since it damaged and they sell it for R4 to burn things .I asked that he takes me to the place he keeps all his Tyres which he didn't but still couldn't find mine .The guy is from Malawi , he obviously knew I couldn't even take it up with the police as he had no ID number . People know them there so I realized my life is more important than a Tyre and their attitude was becoming ugly so I left.

I logged so many complaints with Nedbank and it was only on Tuesday when a consultant called me but still couldn't help , then yesterday a guy from Auto and general called me to say a complaint was forwarded to them by Nedbank but he checked on Four of his systems and can't find my details.He asked who my underwriters were which I didn't know as all my policies were with Nedbank.Its been a nightmare, zero service received from Nedbank, I even asked that the Recordings of the day the policy was taken be forwarded to me to hear what advise I was given still nothing . Nedbank doesn't care , the responds is shocking to say the least.

I cancelled my car insurance and took a policy with OutSurance , Cancelled my HOC insurance with Nedbank , also asked for the Rims and Insurance to be cancelled. I had asked my sister to take insurance for her two cars with Nedbank, telling her to cancel as well , all my loved ones will be canceling as well. Insurance is very critical, imagine I spend so much on premiums and come claim stage I'm told about things that were never brought to my attention.It well known that women don't know much about cars and very Important to highlight everything.I made Nedbank rich and donated my premium for a year .Worst part it was raining and I had to drive with that Tyre I didn't trust till yesterday when my family decided it's best I buy a new Tyre as my life is important which I did and feeling safer.

I will never recommend nedbank to anyone, your level of service is disappointing.Do u know how important a Tyre is in a car ??? I should think you do but who cares if u die