1 reviews | Active since Jan 2013
BEWARE WHEN BEING OFFERED A NEDBANK CREDIT CARD
<br> RECEIVED A CALL ON THE 12/10/2015 IF I WANT A CREDIT CARD FROM NED BANK. I ACCEPTED THE OFFER AND ON THE 13/10/2015, I EMAILED MY DOCUMENTS TO THE VERIFICATION DEPARTMENT. ON THE 16/10/2015 I FOLLOWED UP AND ONLY TO FIND OUT THAT THE VERIFICATION DEPT VERIFIED MY DOCUMENTS ON THE 16/10/2015 AS OPPOSED TO THE 15/10/2015. ON THE 23/10/2015 I FOLLOWED UP WITH CALL CENTER AND WAS ADVISED THAT THE CARD IS WITH THE COURIER COMPANY AND I WILL RECEIVE A CALL FOR DELIVERY. TODAY THE 27/10/2015, I CALLED THE CALL CENTER TO CHECK WHAT IS THE DELAY AND WAS INFORMED THAT I WAS SUPPOSE TO RECEIVE A PRE AGREEMENT AND SIGN AND SEND BACK VIA EMAIL BEFORE THE CARD IS SENT TO THE COURIERS. I HAVE NOW TWO CONFLICTING STORIES AND DON'T HAVE THE CREDIT CARD TO THE CONSUMERS OUT THERE BEWARE BECAUSE YOU WILL HAVE TO FOLLOW UP ALL THE TIME AND THERE IS NO COMMUNICATION FROM NED BANK NO EVEN AN SMS TO INFORM YOU OF YOUR APPLICATION TO THE TIME IT IS APPROVED AND THEN WHEN IT IS GOING TO BE DELIVERED. <br>
It is not our intention to cause you any further distress or inconvenience.
We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience.
We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
