Beware if you are a female GREENBACKS card holder

Query ***<br> Why is it not possible to do a simple name change on my GREENBACKS account? I am trying for 2 months now to have this done.<br> Every couple of days I get a phone call to advise that this issue has been escalated to management level. <br> By now there must be lots of managers involved in trying to sort this out.<br> Why is it such a problem? Am I the first female NEDBANK customer that has a GREENBACKS account, got married and wants the account name changed to her new married name?<br> Looks like I am...<br> I strongly suggest that this issue be resolved by end of this week or else my husband and I will close all our NEDBANK accounts which have quite a substantial value.<br>