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Chris B
1 reviews | Active since Nov 2014
23 May 2023, 18:34
Best Greenback client service ever!
This morning 23/5/23 I noticed that a amount is deducted from my savings account. Upon investigation I discovered that this was for a Greenback account. I never asked to join this so called loyalty account and I send a complaint to Nedbank which they did not respond to. This evening I phoned the call centre and submit my complaint. The lady on the phone told me to phone during office hours.I told her that I think its lame from them that they just add an account without my consent and I think I should rather close the account,which she agreed to, she also think that this is the best option to close my account.I think this is a very bad bank who do not care for their clients at all.
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Chris B's updateReviewer Update
23 May 2023, 20:10I would like to add to this complaint that I initially thought this is a great bank. I app**** online for a 32 day electronic account during end of February this year. Little did I know that this was the beginning of weeks and weeks of stress an discomfort. I had to collect my bankcard at the bank with my ID, which I did. Then came the sms messages that I need to go to the bank to verify my information. Which I had to do 3 times and still they were not happy. Emails was sent to me about restrictions that they may place on my account. I had to go for fingerprints and a photo, still they were not happy, they need a copy of both sides of my ID emailed to them. Then came the Greenback loyalty account which I must pay for,without my consent which made me very frustrated, R27 an month, and a callcentre lady that cannot solve this problem. This is the worst bank I ever did business with in 49 years.
CB
Chris B's update23 May 2023, 20:10
Reviewer Update
I would like to add to this complaint that I initially thought this is a great bank. I app**** online for a 32 day electronic account during end of February this year. Little did I know that this was the beginning of weeks and weeks of stress an discomfort. I had to collect my bankcard at the bank with my ID, which I did. Then came the sms messages that I need to go to the bank to verify my information. Which I had to do 3 times and still they were not happy. Emails was sent to me about restrictions that they may place on my account. I had to go for fingerprints and a photo, still they were not happy, they need a copy of both sides of my ID emailed to them. Then came the Greenback loyalty account which I must pay for,without my consent which made me very frustrated, R27 an month, and a callcentre lady that cannot solve this problem. This is the worst bank I ever did business with in 49 years.