Being mislead.

I opened a second account through the nedbank app. The app advised I qualified for a free delivery. I went on with the application and the card was delivered at my house. The app mentioned that there will be a charge but the charge will be reversed within four days. It is the fifth day but the charge is still there.

I contacted the call center on the 05 January 2023 at 14H25 and the consultant advised the charge would not be reversed. She asked if I had a copy of that information. How would I have a copy when the application was processed from my mobile phone.

This is totally unacceptable and *********. That was misleading and deceiving. I need this to be corrected please. I am reachable on Email: ***