Being charged for New Bank Cards

I opened a MiGoals account with Nedbank at the end of June and had not received my cards. I assumed they were coming but was taking long. A few months went by. I phoned Nedbank a few weeks ago, asking about what happened. They followed up with the courier which was DSV, and said they tried to deliver my card to my work at times the office was closed and I was not there. No appointment/arrangement was made with me.

I phone Nedbank for a second time that day and the gentleman said that I need to report it lost on the Money App in order to get my cards I had not received yet. I did that and now have my cards. Only to be charged R149 x2.

I phoned Nedbank again yesterday. Asking why I was charged for cards I had not received in the first place and the cards I received now were the not replacements. I was told she will get back to me. That has not happened.