************ Behaviour by Nedbank as an Institution

Dear Nedbank. Please let me know if I should be worried about you as an institution?

I have been seeing a lot of complaints, here on HelloPeter, Linkedin and many other socila media platforms, should I as a client start making a plan to move my assets to a bank capable?

2 months ago Nedbank sent me an SMS alleging that I missed a payment on my Bond and further provided the info to the credit bureaus which now reflect a missed payment on profile, this is despite Nedbank having collected funds from my account (easy to see because the bank statement including the bond statement reflects that), I let it slide.

Fast forward two months later you have sent me the same SMS despite you have successfully collected the funds? and mind you for 11 years I have never missed a payment with Nedbank, but somehow Nedbank's systems tend to randomly decide there has been a missed payment, this happened in 20/21 as well.

Please have this sorted out and corrected with the bureaus within the next week, if not fixed I will gladly move to a reputable and capable provider, we cannot have such large institutions making these kind of silly mistakes.

Secondly train your staff to take responsibility and understand we are paying customers and not just robots on the phones, unprofessional in most cases, and they will deflect and transfer you from pillar to post.

SORT YOURSELVES OUT