********* behaviour

I have had an outstanding issue with Nedbank for over 2 yrs. During lockdown, (July 2020) Nedbank obtained a default judgement against me. With my back against the wall, I paid them what they demanded. From Aug 2021, I have been requesting the letter of consent to rescission of judgement. To this day, Nedbank have been sending from pillar to post on this. They either send me to their lawyers who refuse to give me what I wanted. They know exactly what I wanted but act ********* by issuing irrelevant letters. Nedbank internal process of compliance has not attended to my issue. I have sent emails to different contact points and have been ignored. At this point, i am dealing with faceless people.