Been on hold for 23 min- building loan

<p>good morning</p> <p>i called ********** 111 and i was transferred to building loan, was them told i came through to wrong dep, then got transferred again 3 times. Last person i spoke to "Albert" said he said he cant talk he is in the meeting.</p> <p>is it that hard to get someone to assist with the first wihdrawal, builder has done the foundation and all we want is to submit tax invoice for the first withdrawal</p>