Bed service

I honestly regret the first day I trusted Nedbank with my money, they debited me twice for no reason I contacted them they said they would refund me within 3 days, but we are now on two weeks with no refund. My daughter is now expelled from school because I couldn’t pay fees due to Nedbank taking my money, from 28/10/24 till today, am very hurt and disgruntled, what about my daughter's future, I know they don’t care