Beautiful, efficient service

I had the best experience with a consultant by the name of Chester James when I called the customer centre. We had purchased electricity and not received our token number, Chester was patient and escalated our issue as we were also unable to access our internet banking to retrieve the token number. He was professional and courteous throughout the duration of our call. I then contacted Nedbank through a Twitter DM 5 days later (03/06/2020 just before closing time) to follow up on the issue and once again I was beyond pleased with how quickly the token number was given to us (09:00am on 04/06/2020), absolutely no hassle!. A heartfelt thank you to both Chester and the social media team for their lovely service during this period. I am thoroughly impressed with both and wish them all the best.