Basic services not rendered

I cancelled my greenbacks on my credit card and therefore had to get a new card.<br> Because they get my surname wrong every time ,even when i submit my ID document, the teller/cashier phoned head office while i was in the bank (Highveld mall branch) and spelled my surname and explained to them what should appear on the card - and when i went to collect my card it was wrong AGAIN!!!!<br> <br> I also activated my sms functions AGAIN on my cheque account and i am still not receiving sms'es when money is paid into my account, or when debit orders are deducted or when i swipe my card.<br> <br> I've been having trouble with Nedbank and these 2 specific issues for almost 2 years and i think it is pathetic that you have a \ask once claim"you want to pride yourself on"