Barbaric

So I am employed by a small NPO. And our accountant gets an SMS about having to FICA our bank account. Seems odd since we did it not that long ago and besides we have received many **** FICA notifications. So we were not that concerned. We sent the documents from our previous registration process to Nedbank. Unbeknown to us, this is not what they wanted. Without notice they shutdown the account. We only found out because my salary stop order didn't go through. We have tried to sort this out, updated documents sitting at Nedbank. And there it sits. Meanwhile, I have had no salary. My wife and child cannot get their chronic medication. We have no electricity, no petrol, no food, no hope. We cannot pay our bills. Reduced to beggars because of some silly signatures on a piece of paper. My wife's life is in danger because she can't get her meds .This is the most barbaric form of customer "care" ever..