Banks are forcing clients to download the app.

Poor service from Nedbank Call centre. I was locked out of my online banking. I do not use and do not want the app. The bank wants to force its clients to download the app, which I do not want to do. The alternative was to go to the bank where it took nearly 2 hours for them to activate my online banking. The whole process was extremely frustrating and unnecessary. Where is the old-days personal service person-to-person.