Banking

With the number system, so matter if it’s cell phone banking or investments (personal experience at Nedbank & Standard respectively) customers are left for 45mins to over an hour while a handful of consultants attend to the many customers. Nedbank proudly reflect on a big electronic board the ‘waiting time … 45 mins’ Management are never available to approach, but when we started complaining collectively suddenly 4 consultants appeared to speed up service. DON’T go to the bank on Friday at lunch or after, lunches tend to stretch well into the afternoon.