CK
Caroline K

1 reviews | Active since Jun 2016

24 Jun 2016, 11:02

Bank won't stop charging international fees for card in SA

<p>After returning from an overseas trip, Nedbank continued to charge me international fees for all my card transactions more than a month later. I spent the better part of my lunch hour on the phone in one of its branches, waiting for an agent from its card department to sort out the problem. Eventually the agent said it was allegedly fixed and that I would be paid back the charges that had been wrongfully taken from me. I wrote down the reference number for the call. Weeks later money is still being taken off my account whenever I use my card. I'm fed up with wasting my time going into this bank to ask it to stop (effectively) *****ing my money.</p>

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Replies (1)
Nedbank
Nedbank's reply24 Jun 2016, 11:14
Official

Dear Caroline,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team