Bank that doesnt care about its client

four weeks back I went to Nedbank at Maponya Mall, what I can say their service is very poor and they have to try and change the way they work. the last time I went there was 4 years back and was so surprise that they have not change their set up. I waited(standing) for 1 hour on the queue and only to be told that they cant assist me then that only guy who I know that he has been working at that Branch for the passed 10 year with the other lady pointed me to the phone to make a call. come to think of it, I think it would have been best if they told me 2 min after I have arrived. One advise that I can give you, get some chars and get more young ppl at your Branch and train your staff on how to treat customers or take them to school. Or do I have to move to the north-ed suburbs so that I can get quality service. I know for a fect that those kind of queues, you will never find them at fourways mall