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Brigitte G

1 reviews | Active since Oct 2013

10 Oct 2017, 13:12

bank statements per email doesn't happen at ALL.

For over a year now I have been trying to get ALL my bank statements via email. I thought it would be more sufficient than via snail mail. But with Nedbank you have more change to get bank statements than with the normal post. Every month I have to ask the local branch to please send me the latest bank statement of the different accounts we have with Nedbank. Our local branch does keep requesting the responsible department to fix "the problem" but to no avail. How difficult can it be?

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Replies (5)
Nedbank
Nedbank's reply10 Oct 2017, 13:19
Official

Dear Brigitte

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

BG
Brigitte G's update10 Oct 2017, 14:32
Reviewer Update
Pleasure. I take it you are going to look into the matter now that i have given you the information as in ID and account numbers you have requested?
BG
Brigitte G's update10 Oct 2017, 15:20
Reviewer Update
Thank you. I will wait for the resolution manager to come up with a resolution. Let's hope the resolution manager will find a way fast.
BG
Brigitte G's update11 Oct 2017, 14:43
Reviewer Update
STILL WAITING FOR WHATEVER MANAGER to respond. I hope the resolution manager will come back to me soon! Since I am still waiting for the resolution manager to contact me. I don't know if the resolution manager will come up with a solution or what his/her resolution in this matter is... Very quiet on Ned bank's side. And unfortunately not only in this matter....
BG
Brigitte G's update12 Oct 2017, 15:09
Reviewer Update
I get a phone call from a Marilene Petersen. Nobody at the "general number" knows her.... And the number this lady gave is one number short. I listened with my 17 year old son 5 times to hear the correct number, but it stayed a number short. I tell you how difficult can it be...