Bank statements

<p>Good day Team,</p> <p>I would just like to express my utter disappointment with Nedbank call centre. I called in yesterday and spoke to a consultant in regards to getting bank statements. Mind you, I have never received a bank statement from this bank ever since signing up with them!!! I requested bank statements from August 2015 to date and the consultant that I dealt with gave me attitude from the get go. Puts me on hold doesn’t say how long it will be completed dead silence from her for what felt like 5 minutes or more. Coming back from her hold I asked her why she put me on hold for so long without explaining what’s happening. She said that well it will take a while to get bank statements that far back. Anyway she sends it through to me and we end the call. This morning checking my account just by chance I find out I have been charged R1115.43 charge for bank statement. Firstly this agent never advised me that I will be charge R14 per bank statement she just authorised it without me knowing. I called into the call centre this morning and was told to go a bank and they will sort it out. However I have just been retrenched with no money I am supposed to find my way to a Nedban****</p>