Bank statement

I called into the call centre requesting for my bank statement because my phone got damaged this past weekend. Just Monday when I call an agent assisted me and sent me a statement without any issues. Today I call in because I need a 3 month statement this agent refused to assist me because I do not have my phone. I requested to speak to a manager or team leader. The team leader refused to speak to me and told the agent to transfer me and I held on the line almost 10 minutes. **** service! Your calls are recorded so you can find the agent and team leader who I spoke to. I am definitely on my way to close this account!